|
|
|
|
BPMspace for ITIL
„BPMspace for ITIL“ contains already fully operational (nevertheless adaptable) definitions of the 5 ITIL core processes:
- Incident Management
- Problem Management
- Change Management
- Configuration Management and
- Service Level Management
There is also a Configuration Management Data Base (CMDB) included. The structure of the CMDB is flexible, too, so new CI and relationship types can be defined as required.
Within the Service Level Management the illustration of the various SLA structures (service based, customer based or multi-level) is being supported. Moreover, the compilation of a service catalogue is possible.
The definition of the ITIL base processes is completed step by step by defining the remaining ITIL processes:
- Release Management
- Availability Management
- Security Management
- Capacity Management
- It Service Continuity Management
- Financial Management for IT Services
Furthermore, a definition of the additional processes demanded by the ISO 20000 standard is planned:
- Service Reporting
- Supplier Management
- Business Relationship Management
Together with the company plan42 GmbH we will develop an interface between the open source system management application „Nagios “and BPMspace.
|
|
